Returns and Exchanges Policy:
At Rabia Books, we sell original books and we check every order before dispatch. However, mistakes can happen. A book may get damaged in transit or the wrong title may be packed by error. If that happens, we take responsibility.
We believe in fair dealing. At the same time, books are sensitive products and cannot be resold once used. That is why we keep our return policy clear and balanced.
Eligibility for Return or Exchange:
You can request a return or exchange if:
The book is damaged during delivery.
You received the wrong book.
There is a printing defect.
Pages are missing or misprinted.
If there is a genuine issue, we will cooperate fully.
Return Request Time Limit:
You must inform us within 3 days or 72 hours of receiving the parcel.
You can contact us through:
WhatsApp: 03206543210
Email: info@rabiabooks,com
Please share your order number and clear pictures of the issue so we can review it quickly.
Requests made after 3 days may not be accepted, especially if the book has been used.
Return Conditions:
To qualify for return or exchange:
The book must be unused
The book must be in original condition
Original packaging should be available
Order number or invoice must be provided
Books that are written on, highlighted, folded or damaged after delivery cannot be returned.
Non Returnable Items:
The following items are not eligible for return:
Discounted books
Clearance sale books
Books damaged by customer misuse
Books ordered by mistake without any defect
We encourage customers to check titles and editions carefully before placing an order.
Refund Process:
If your return is approved, you can choose:
Bank transfer refund
Store coupon for future purchase
Refund processing time is usually 5 to 7 working days after we receive and inspect the returned item.
There is no refund processing fee.
However, original delivery charges are not refundable.
Exchange Policy:
Exchange is available within 7 days of delivery.
If the exchange is due to the wrong item or damaged book, we cover the delivery charges.
If the exchange is requested for any other approved reason, the customer will pay the delivery charges.
Important Note:
We do not operate like large international marketplaces. We have been a long standing bookstore based in Urdu Bazar Lahore since 1963. Our policies are designed to protect both the customer and our business.
If you face any issue, speak to us directly. Most problems are solved faster through communication.
We aim to keep our service honest, simple and transparent for customers across Pakistan.